Dalata Group outline post COVID-19 hotel protocols

Online check-in, protocols governing the use of lifts and sealed rooms are among the changes facing guests at hotels once the Covid-19 restrictions are lifted.

That's according to Pat McCann, CEO of Clayton, Maldron and Partner Hotels owner, Dalata Hotel Group, who has been outlining a vision of what a stay in one of its hotels will look like when they reopen.

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"Over the past few months, we have developed the Dalata Keep Safe Programme, which has involved the introduction of a wide range of protocols and systems that will ensure as much as possible our guests will have an enjoyable and safe visit to all our hotels," he said.

"We have been testing these protocols and systems in our hotels with great success. While we would love to be able to keep things as normal as possible in our hotels, however, we will have to make some changes to the way we operate."

The experience will be begin with guests having the option of checking in online before they arrive at a hotel.

This means they will only have to collect their bedroom key from the screened reception area, although it will also be possible to check-in in person on arrival.

Guests will then walk through the open areas of the hotel, which will be cleaned continuously each day, Mr McCann said.

In order to get to their room, guests will have a choice of using the lift or the stairs. For those that use the lifts, strict protocols will be displayed on each floor.​

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