Intuitive Software And Exceptional Customer Service Cements CBE's 18 Year Partnership with Ballygarry Estate, Hotel & Spa
Ballygarry Estate Hotel & Spa (formerly Ballygarry House Hotel & Spa) is a luxurious four-star country house hotel, set on 80 acres of land in Tralee, Co. Kerry. Famed for its charm, warmth and homely welcome, the hotel has been in the McGillicuddy family for 3 generations and boasts countryside views overlooking the Sliabh Mish Mountains. Ranked in TripAdvisor’s top five hotels in Ireland, the hotel has a busy F&B offering across its restaurants and bar, alongside a spa and a bustling wedding business thanks to its breath-taking destination for signature, boutique, and unique wedding celebrations.
CBE and the team at Ballygarry Estate Hotel & Spa have cemented their relationship over the last 18 years. With a presence throughout the whole last generation of the family, CBE brings an immense support system to the property. With an F&B reliance on the local market, the hotel welcomes over 100K visitors annually solely to its Brasserie restaurant, exclusive of its other dining and bar options, and with 10 busy POS systems throughout the property, downtime is simply not an option.
Throughout the years, the CBE offering has evolved and so too has its product delivery within the hotel and the benefits are rewarding.
Thys Vogels, Hotel Manager at Ballygarry Estate Hotel & Spa, says it’s the people at CBE that adds value to the partnership: “Ultimately, CBE are just very good people, and they are spot on to deal with. We get on well together and they are always there to offer support and to manage and resolve any issues swiftly. As an essential provider, we remained open throughout the Covid lockdowns and we experienced zero interruption in CBE’s level of support throughout the pandemic, in fact, they were incredibly supportive by offering flexibility to their service agreement. They really understand our business and whilst we have swapped out many other hotel application products throughout the years, we’ve remained with CBE due to their excellent customer service. My previous experience with other POS providers raised frustrations as queries and issues were farmed out to call centres in other parts of the world but with CBE, we have a relationship built up with them and through a single point of contact they deliver that local (quick) support that’s needed in our fast-paced industry.
In addition, the system is very intuitive, is not complicated to use and it’s easy to add products. We currently benefit massively from CBE’s Pixelpoint solution which brings an integration with Azpiral to offer the purchase of gift vouchers alongside more advanced capabilities to help us to better run the business. With CBE, you get what you pay for, and you absolutely get value for your investment with them.”